libgdx Platform Account Terms

When you open an account on libgdx, you enter into an agreement with us to use our platform for football sportsbook, live casino, slots, esports, and arcade entertainment. Our terms set out your rights and responsibilities, how we handle your data and funds, and the rules that govern deposits, withdrawals, and dispute resolution.

We operate libgdx in jurisdictions where our services are legally permitted. Access to our platform is available only where local law allows. We require account verification, responsible fund management, and compliance with our policies. In return, we commit to transparent operations, secure payment processing via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and banks (mobile banking, local payment, online payment, e-wallet), and multilingual customer support.

This page outlines the key terms that apply to your libgdx account. By creating an account, you agree to these terms.

Account opening and verification on libgdx

To open a libgdx account, you must be of legal age in your jurisdiction and provide accurate personal information. We require your full name, date of birth, email address, and phone number. During account creation, you will be asked to set a password and choose security questions for account recovery.

We undertake identity verification (KYC — Know Your Customer) before you can deposit or withdraw funds. This process protects both you and libgdx from fraud and money-laundering risk. We may request a government-issued ID (passport, national ID card, or driver's license) and proof of address (utility bill, bank statement, or rental agreement). Verification typically completes within 24 hours. If we cannot verify your identity, we will notify you and explain the reason.

• Account security: You are responsible for keeping your password confidential. We recommend using a strong, unique password and enabling two-factor authentication (2FA) if available.
• Account recovery: If you lose access to your account, contact our support team with proof of identity. We can help you regain access within one business day.
• Account closure: You may close your libgdx account at any time by requesting closure via your account settings or contacting support. We will process closure within 5 business days and return any remaining balance to your registered payment method.

Deposits, withdrawals, and fund management on libgdx

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). Deposits via e-wallets typically credit within seconds. Bank transfers may take one to two business days. We do not charge deposit fees; however, your payment provider may apply standard transaction fees.

Your libgdx account balance is held in a segregated trust account and is not used for our operational expenses. We maintain insurance and compliance standards to protect your funds. If libgdx becomes insolvent, your balance is protected under applicable financial regulations.

Withdrawals are processed to your registered payment method within one business day of your request. We may require additional verification before processing large withdrawals. Withdrawal requests are subject to account verification and compliance checks. Once funds leave our platform, your payment provider's terms apply to delivery timing.

Bonus terms and promotional offers on libgdx

We may offer promotional bonuses or welcome offers to new or existing users. Any bonus terms are communicated clearly at the time of offer. Bonuses typically carry wagering requirements—you must play through the bonus amount a specified number of times before you can withdraw it. Bonuses are non-transferable and may expire if unused within a set period. We reserve the right to modify or withdraw promotional offers at any time.

We at libgdx operate with transparency and accountability. Your funds are secure, your data is protected, and our terms are designed to be fair and clear.

Game rules and settlement on libgdx

Each game category on libgdx—football sportsbook, live casino, slots, esports, and arcade—has specific rules governing how entries are placed, how results are determined, and how payouts are calculated. We publish detailed rules for each game type in our help centre and within the game interface itself.

For football markets (Liga 1, Piala AFF, Champions League), we use official league results as the settlement source. For live casino games (blackjack, roulette, baccarat, Dragon Tiger), results are determined by certified random-number generation and live dealer actions. For slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), results are determined by the game software's algorithm. Arcade games settle based on your performance against the game's mechanics.

If a match is abandoned, postponed, or cancelled, we follow standard settlement rules—typically voiding entries and returning stakes. If a result is disputed (for example, if an official league result is later overturned), we settle based on the official result at the time of settlement. We do not re-settle entries retroactively.

Dispute resolution and complaints on libgdx

If you believe an entry was settled incorrectly or you have a complaint about our service, contact our support team immediately. We investigate complaints within 48 hours and provide a written response. If you are not satisfied with our response, you may escalate your complaint to our compliance team for further review.

We maintain a formal complaints procedure. If we cannot resolve your dispute internally, you may pursue external dispute resolution through applicable regulatory bodies or arbitration, depending on your jurisdiction. We encourage you to contact us first—most disputes are resolved quickly through direct communication.

Prohibited conduct and account suspension on libgdx

We prohibit certain conduct on libgdx to protect the integrity of our platform and the safety of our users. Prohibited conduct includes:

• Using multiple accounts to circumvent limits or claim multiple bonuses
• Sharing your account credentials with others or allowing others to use your account
• Engaging in fraud, money laundering, or other illegal activity
• Manipulating game results or exploiting technical vulnerabilities
• Harassing or abusing our staff or other users

If we detect prohibited conduct, we may suspend or close your account and forfeit any balance. We will notify you of the reason for suspension and provide an opportunity to respond. Serious violations may be reported to relevant authorities.

Our commitment to you on libgdx

We at libgdx commit to operating transparently, protecting your data, and settling all entries fairly and promptly. We maintain English-language customer support available via live chat, email, and phone. We process withdrawal requests within one business day. We conduct regular security audits and maintain compliance with applicable financial regulations.

Your account on libgdx is yours to control. You can deposit, play, and withdraw at your own pace. We do not pressure you to spend more than you intend. If you have questions about our terms, our policies, or how we operate, our support team is ready to help. Contact us at any time—we aim to respond within 24 hours.

These terms are effective as of the date you create your libgdx account. We may update these terms from time to time. If we make material changes, we will notify you via email and ask for your consent before the changes take effect. Your continued use of libgdx after changes are posted constitutes your acceptance of the updated terms.