libgdx FAQ
Users of libgdx ask about account setup, payment methods, game rules, withdrawal timing, and account security. This page answers the most common questions across all these areas so you can find answers quickly without contacting support.
This FAQ resolves routine inquiries about how to register, how deposits and withdrawals work, what our slot games and football markets entail, and how we protect your data. If you need clarification on our policies or legal obligations, consult our terms and conditions or privacy policyFor urgent issues—account lockout, disputed transactions, or withdrawal delays—contact our support team directly via live chat or email; we respond within standard service windows.
Our platform operates only in jurisdictions where online gaming and sportsbook wagering are lawful. If you are unsure whether libgdx services are available in your location, read our legal notice before proceeding. Account creation, deposit, and withdrawal are subject to identity verification (KYC) and compliance screening.
Topics covered in this FAQ
- Account and registrationhow to start, KYC verification, password recovery, and multi-account policy
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, deposit ranges, and processing times
- Game rules and featuresRTP for slot games, bonus terms, football betting settlement, live-dealer rules
- Security and supportdata handling, account protection, response windows, and jurisdiction eligibility
On the login page, click "Forgot password" and enter your registered email address. We will send a password-reset link to your inbox within a few minutes. Click the link, enter a new password, and confirm. If you do not receive the email, check your spam or junk folder. If the link has expired or you cannot locate your email, contact our support team via live chat; we can verify your identity and reset your password without delay.
Payments and transactions
Select your e-wallet from our deposit page. We redirect you to local payment, online payment, or e-wallet where you authenticate and confirm the transfer. The funds appear in your libgdx account instantly once the e-wallet provider confirms the transaction. No additional fees are charged by libgdx; your e-wallet provider may apply their own transfer fees. If a deposit appears to hang or timeout, check your e-wallet app to confirm whether the transaction went through. If the transfer was deducted but did not reach your libgdx account, contact our support team with your transaction ID.
Minimum and maximum deposit amounts vary by payment method. E-wallets (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) typically allow deposits from a small minimum (e.g., our welcome offer) up to daily or transaction limits set by your provider. Bank transfers via online payment, e-wallet, mobile banking, or local payment depend on your bank's limits and your account tier. During account setup and before deposit, our platform displays the exact range for each payment method. If your deposit is rejected for exceeding or falling below the range, try a different payment method or contact support.
Game rules and features
RTP stands for Return to Player. It is a mathematical percentage that describes, over a large sample of spins, how much a slot game returns to players in winnings. For example, if a game has an, it means that over many thousands of spins, the game is designed to pay back non-specific info of all stakes as prizes, with the remaining non-specific info retained by the operator. RTP is calculated by the game provider and is fixed per game. Individual sessions or players may see different results due to randomness. We display RTP information for all our slots games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) in the game details.
Bonus terms vary by offer and are displayed in full before you claim. Typical conditions include: a minimum deposit to qualify, a rollover or playthrough requirement (e.g., you must wager the bonus amount a certain number of times before withdrawing), an expiry period (the bonus may expire if unused within a set timeframe), and game restrictions (some bonuses apply only to slots, not sportsbook or live dealer). Read the full terms before claiming. If you have questions about how a specific bonus applies to your account, contact our support team for clarification.
Security and support
We collect your personal data (name, email, date of birth, phone, ID number, address) for account verification, compliance, fraud prevention, and customer support. All data is encrypted in transit (TLS 1.3) and at rest. We do not sell your data to third parties. Payment information (card numbers, e-wallet credentials) is not stored on our servers; instead, we tokenize transactions through secure payment gateways. Your identity documents (ID, address proof) are stored securely and accessed only by our verification team. For a full explanation, see our privacy policy
Our support team aims to respond via live chat within 2 hours during business hours. Email inquiries are answered within 24 hours. During holidays (Idul Fitri, Idul Adha, Imlek) or weekends, response times may be longer. Urgent issues—account lockout, fraud suspicion, or failed withdrawals—are escalated to priority queue. If you have not received a response after 24 hours, contact us again via a different channel (live chat if you emailed, or email if chat was used).