libgdx Casino & Sportsbook Data Care

This page describes what we collect when you use libgdx and how we keep that data protected. We collect only information necessary to verify your identity, process your deposits and withdrawals, settle your entries, and provide customer support. We do not sell your data to third parties, and we encrypt all sensitive information.

Our data handling reflects our commitment to transparency and security. When you open a libgdx account, you share personal details with us—your name, date of birth, contact information, and payment method. We use this data exclusively to serve you: verifying your identity for KYC compliance, processing payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and banks (mobile banking, local payment, online payment, e-wallet), and communicating with you about your account.

We understand that privacy matters. This policy sets out exactly how we handle your information, where it sits, and what rights you have over it.

What data we collect on libgdx

We collect information in several categories. First, identity data: your full name, date of birth, email address, phone number, and government-issued ID (passport, national ID card, or driver's license). We use this to verify you are who you claim to be and to comply with anti-money-laundering regulations.

Third, account usage data: your login history, games you have played, entries you have made, results and payouts, and customer support interactions. We collect this to help you track your account activity, to settle your entries correctly, and to investigate disputes.

Fourth, technical data: your IP address, browser type, device type, and usage patterns (pages visited, time spent, features used). We collect this to improve our platform, to detect fraud, and to ensure security.

How we use your data on libgdx

We use your identity and financial data to operate our service. We verify your identity to comply with Know Your Customer (KYC) regulations—a requirement in every jurisdiction where libgdx operates. We process your deposits and withdrawals using your payment method. We settle your entries based on game rules and official results. We communicate with you about account changes, security alerts, and customer support responses.

We use your account usage data to provide you with transaction history and account statements. We use it to investigate disputes—if you report an entry was settled incorrectly, we review the data to verify the outcome. We use it to detect fraud, such as multiple accounts claiming the same bonus or unusual betting patterns.

We use technical data to improve libgdx. We analyze usage patterns to understand which features are popular, where users encounter problems, and how to make the platform faster and more reliable. We use it to prevent cyberattacks and to ensure our servers remain secure.

Third parties and data processors on libgdx

We share your data with trusted partners only when necessary. Our payment processors (the banks and e-wallet providers that handle DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet transactions) receive your payment information to process deposits and withdrawals. These processors are contractually required to protect your data and use it only for payment processing.

We may share your identity data with regulatory authorities and financial intelligence units if required by law. We do this to comply with anti-money-laundering regulations and to prevent fraud and financial crime. We do not voluntarily share your data with governments or regulators—we do so only when we are legally obligated.

We may use third-party hosting providers to store our databases and run our platform infrastructure. These providers are contractually required to maintain the same security standards we do. Our servers may sit in data centres outside your jurisdiction, but your data remains encrypted and protected wherever it is stored.

We at libgdx believe data protection is not a legal checkbox—it is a core responsibility. Your information is only as secure as the systems that protect it, and we invest heavily in encryption, access controls, and regular security audits.

Your rights over your data on libgdx

You have the right to access your data. You can request a copy of all information we hold about you—simply contact our support team and we will provide it within 30 days. You can correct your data if it is inaccurate. You can request deletion of your data, though we may retain some information if required by law (for example, transaction records for regulatory compliance). You have the right to data portability—we can export your data in a machine-readable format so you can take it elsewhere.

You have the right to object to how we use your data. For example, if we use your data for marketing or analytics, you can opt out. However, you cannot opt out of data processing necessary to operate your libgdx account (such as KYC verification or payment processing).

Cookies and tracking on libgdx

We use cookies to improve your experience on libgdx. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in, and prevent fraud. We use two types: essential cookies (required for the platform to function) and non-essential cookies (for analytics and user experience improvement). You can disable non-essential cookies in your browser settings without affecting core functionality.

Data retention and security on libgdx

We retain your identity and financial data for as long as your libgdx account is active, plus seven years after closure (to comply with regulatory requirements). We retain technical and usage data for two years; after that, we aggregate it (removing personal identifiers) for trend analysis. We delete sensitive data—such as full payment card information—immediately after a transaction is complete.

We protect your data with industry-standard security measures. We encrypt data in transit using TLS (Transport Layer Security) and at rest using AES-256 encryption. We limit employee access to your data—only staff who need it to serve you can access it, and they sign confidentiality agreements. We conduct regular security audits and penetration tests to identify vulnerabilities.

If we discover a data breach, we notify affected users within 48 hours and provide guidance on protecting your account. We report breaches to regulatory authorities as required by law.

Contact us about your data on libgdx

If you have questions about how we handle your data, contact our support team via live chat, email, or phone. Our data protection officer is available to discuss privacy concerns in detail. You also have the right to lodge a complaint with your local data protection authority if you believe we have mishandled your information.

• Data access requests: Email us with "Data Access Request" in the subject line. Include your account email and any identifying information. We respond within 30 days.
• Data deletion requests: You can request deletion via your account settings or by contacting support. We delete non-essential data within 30 days, though some data may be retained for legal compliance.
• Privacy complaints: If you believe we have violated your privacy, contact us first. If we cannot resolve your concern, you may escalate to your local data protection authority.